Bonds Aesthetics
policies

Appointments & Bookings

Appointments can be booked online through Fresha or arranged directly with the salon where required.

Certain services require a consultation, patch test or prescriber appointment before treatment. Where this applies, the required appointment must be completed before the treatment can go ahead.

If a required consultation, patch test or prescriber appointment has not been completed, the treatment will not be carried out. Where appointment time has already been reserved, the booked service may still be charged in line with our cancellation and booking policy.

Please ensure that all information provided at the time of booking and during consultation is accurate and up to date.

Cancellations & Rescheduling

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.

Cancellations must be made through the Fresha app or by contacting the salon during our opening hours. Cancellations sent outside opening hours, or left by voicemail, will not be treated as valid notice.

Appointments cancelled with less than 48 hours' notice will be charged at 100% of the appointment value. Clients who do not attend their appointment will also be charged 100% of the appointment value.

Repeated late cancellations or non-attendance may result in future appointments requiring payment in advance.

Consultations & Patch Testing

Certain services require a consultation, patch test or prescriber appointment before treatment.

Where required, this must be completed within the appropriate timeframe, at least 48 hours before your appointment. If the required consultation or patch test has not been completed, the service will not be carried out and the reserved appointment may still be charged. Please note the salon is open Wednesday to Saturday.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will do our best to accommodate you, however your service may need to be shortened, adapted or rescheduled if there is not enough time to complete it safely and to our usual standard.

Children

For safety reasons, children under the age of 13 are not permitted in the salon unless they have their own booked appointment.

Our salon is a working environment where hot tools, chemicals, needles and professional equipment are in use, so we are unable to accommodate accompanying young children.

Pricing

Prices shown are from prices and are based on standard appointment time and product usage. Additional time or product may be charged where required. Where a service is sold as a package, the package price is fixed for the service booked. If you choose to omit an included element, such as a Cut & Finish, the package price will remain unchanged.

Aesthetics & Prescriber Appointments

Certain aesthetics treatments require a consultation or prescriber appointment before treatment.

Treatment will only proceed once suitability has been assessed and any required prescribing process has been completed.

Piercing

Age and identification requirements apply to piercing appointments.

Lobe piercing is available from age 6+, while cartilage, nose and navel piercing are available from age 13+. Clients under 16 must attend with a parent or legal guardian, with valid identification where required.

Aftercare

Please follow all aftercare advice provided following your service or treatment.

Results, healing and longevity can vary between individuals and may be affected by factors such as hair or skin condition, lifestyle, medication, hormones and aftercare.